Streamlining Agency Community Management
With Zoom.
Discover how Zoom delivered faster, more efficient social customer service without missing a single notification.
Case Stories
One Agency’s Time-Saving Approach to Social Media Management.
Discover how the team at Cubaka managed to save time while managing multiple clients’ social media accounts.
How citizenM Hotels Masters Personalization At Scale on Social Media.
Discover how boutique hotel chain citizenM masters personalization at scale, speaking to millions, one customer at a time.
Crowd-Pleasing Social Customer Service With Founders Entertainment.
Discover how Founders Entertainment manages the massive task of social media customer care at The Governors Ball Music Festival in New York City.
Scaling the Social Media Peaks with Ricola
Discover how Ricola manages a localized content strategy across 50 markets: from building an efficient approval flow, to using social data insights to help content creation.
Quick Read: Social Media for Universities.
Find out here how the University of Toronto primed their students for a career in social media using the Falcon platform.
How Flying Tiger Connected Offline With Digital.
Nurturing digital relationships is tough when you’re an offline business, but Flying Tiger Copenhagen found an easy solution. Here’s how they did it.
Charting Social Success with TUI Nordic.
Customer service on social media is challenging, but TUI Nordic have built a bulletproof strategy. Find out how.
A Dip in the Content Pool with Highgate Hotels.
How Highgate Hotels manages hotel social marketing for the biggest hotels across the US.
How Baume & Mercier Do Customer Engagement Like Clockwork.
How luxury watchmaking brand Baume & Mercier uses Falcon.io to manage multiple social channels to support community management needs.
Creating a Social Media Strategy.
How musical instruments retailer Sweetwater Sound uses best social media customer service practices to create one-on-one relationships with customers.
Creating a Social Media Strategy With FEIN.
A case study exploring how German power tool brand developed a social media strategy with Falcon.io.