How Foursquare Uses Social Media Triage to Deliver Customer Service
Discover how Foursquare manages a community of more than 50 million people with Falcon.
Case Stories
A Tool for Better Agency-Client Collaboration.
Discover how a social media governance plan can help you protect your brand from reputational risks as well as increase the efficiency of your team.
How the German Football Association Became One of the Most Influential Social Media Voices.
Discover how the German Football Association manages 50 channels in 7 languages with Falcon.
Streamlining Agency Community Management
With Zoom.
Discover how Zoom delivered faster, more efficient social customer service without missing a single notification.
One Agency’s Time-Saving Approach to Social Media Management.
Discover how the team at Cubaka managed to save time while managing multiple clients’ social media accounts.
How citizenM Hotels Masters Personalization At Scale on Social Media.
Discover how boutique hotel chain citizenM masters personalization at scale, speaking to millions, one customer at a time.
Crowd-Pleasing Social Customer Service With Founders Entertainment.
Discover how Founders Entertainment manages the massive task of social media customer care at The Governors Ball Music Festival in New York City.
Scaling the Social Media Peaks with Ricola
Discover how Ricola manages a localized content strategy across 50 markets: from building an efficient approval flow, to using social data insights to help content creation.
Quick Read: Social Media for Universities.
Find out here how the University of Toronto primed their students for a career in social media using the Falcon platform.
How Flying Tiger Connected Offline With Digital.
Nurturing digital relationships is tough when you’re an offline business, but Flying Tiger Copenhagen found an easy solution. Here’s how they did it.
Charting Social Success with TUI Nordic.
Customer service on social media is challenging, but TUI Nordic have built a bulletproof strategy. Find out how.