Customer experience is now key to success. While this can be said of any business, it’s especially valid for hospitality brands. The prevalence of social media has disrupted traditional customer service models – for hotels and tourism alike. A focused approach to social media can result in a stronger brand, greater exposure and better relationships with first-time and repeat guests.
Here is how citizenM Hotels uses social media to go above and beyond to create personalized experiences. Discover how you too can provide a greater customer experience by downloading the case study today.