Culture Kings: Managing double the number of DMs with Falcon
It wasn’t until they found Falcon that the Culture Kings team was able to manage double the number of direct messages.
Since its founding in 2008, the Culture Kings brand has stood for creativity, ingenuity, and plain coolness. Headquartered in Australia, this premium streetwear brand is a favorite among top musicians, athletes, and other style leaders. The company has grown fast since its founding. So fast, in fact, that community management has proven itself a difficult task.
"We have easily doubled the amount of Instagram DMs we can complete in a week. With Falcon Engage, we can smash through comments at a crazy rate."
— Sue Pham, Head of Customer Experience at Culture Kings
What you get to read about:
- – What to do when community management is hard to manage.
- – How Culture Kings managed to answer double the amount of DMs in any given week.
- – What it means for Culture Kings that Falcon is a preferred partner of Facebook and Instagram.