Discover how boutique hotel chain citizenM masters personalization at scale, speaking to millions, one customer at a time.
June 28, 2018
Founders Entertainment are the producers of The Governors Ball Music Festival and The Meadows Music and Arts Festival in New York City. Here we see how they used the Falcon platform to manage the social customer service needs of The Governors Ball 2017.
This event lasted 3-days and hosted 150,000 festivalgoers expecting exemplary service in real-time. That is precisely what they got from a dedicated team of seven with the help of Falcon.io. Discover how they did it using our platform’s content publishing and community management capabilities.
