Video Interviews: Falcon.io Customer Success Stories
Six Falcon clients talk social strategy, the pros and cons of different SoMe tools, and why Falcon is the best platform for them.
Crowd-Pleasing Social Customer Service With Founders Entertainment.
How Founders Entertainment delivers exemplary customer service at big events.
- Social customer service at The Governors Ball
- 7 staff, 3 days and 150,000 people in attendance
- More than 10,000+ social media messages handled
Read more
Founders Entertainment are the producers of The Governors Ball Music Festival and The Meadows Music and Arts Festival in New York City. Here we see how they used the Falcon platform to manage the social customer service needs of The Governors Ball 2017.
This event lasted 3-days and hosted 150,000 festivalgoers expecting exemplary service in real-time. That is precisely what they got from a dedicated team of seven with the help of Falcon.io. Discover how they did it using our platform’s content publishing and community management capabilities.
If you’re looking to learn more, we have a few suggestions for you.
How Foursquare Uses Social Media Triage to Deliver Customer Service
Discover how Foursquare manages a community of more than 50 million people with Falcon.
A Tool for Better Agency-Client Collaboration.
Discover how a social media governance plan can help you protect your brand from reputational risks as well as increase the efficiency of your team.