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Crowd-Pleasing Social Customer Service With Founders Entertainment.
How Founders Entertainment delivers exemplary customer service at big events.
- Social customer service at The Governors Ball
- 7 staff, 3 days and 150,000 people in attendance
- More than 10,000+ social media messages handled
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Founders Entertainment are the producers of The Governors Ball Music Festival and The Meadows Music and Arts Festival in New York City. Here we see how they used the Falcon platform to manage the social customer service needs of The Governors Ball 2017.
This event lasted 3-days and hosted 150,000 festivalgoers expecting exemplary service in real-time. That is precisely what they got from a dedicated team of seven with the help of Falcon.io. Discover how they did it using our platform’s content publishing and community management capabilities.
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How social media marketers across the world can think about social return on investment, which KPIs to use, how to connect social goals with business goals, and more.