An active community of more than 50 million people use the Foursquare City Guide app, Foursquare Swarm check-in app and websites to discover new places, explore the world and check in.
Providing customer service on social media doesn’t have to be an intimidating task. You don’t need an enterprise-sized support team—but you do need to provide dedicated support. Having a support presence is crucial when you consider that 97% of consumers rely on the internet to search for local businesses. Falcon.io ensures the Foursquare social team maintains its capacity to respond quickly and appropriately to customer queries as its user base grows is a top priority.
Creating a well-defined social media triage strategy for incoming messages helps Foursquare systematically prioritize user needs.