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Helping Health Organizations Respond Swiftly with Accurate Information During COVID-19

Falcon.io is rolling out free Essentials Base+ access to all health authorities battling COVID-19.  

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Falcon.io offers Health Organizations and NGOs free access to Essentials Base+

• Free access until July 1, 2020*
• WhatsApp, Facebook, LinkedIn, Instagram, and Twitter integration.
• Add up to 3 users
• Connect up to 10 social media channels 

*offer not available to existing customers

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Joint inbox 

Accelerate response time and reply to concerned citizens on all channels from the same inbox.  

Team collaboration 

Organize your crisis team, delegate responsibilities, and fight the outbreak more efficiently. 

Tracking & Reporting 

Know what measures are working and which ones need to improve to get through to people.

Live Support

Fuelled by customer love, the Falcon team is ready to help your team every step of the way. 

Bot integration

Get smooth and effortless communication between your team, the chatbots, and the citizens.

All the components you need to fight the outbreak

Publish

Publish

Publish. Schedule, edit, preview and publish all your social media posts and campaigns. The Approval Flows ensure quality while the Campaign Planner aligns everyone on your team. Save time and ensure brand consistency and quality with the shared Content Pool

Measure

Measure

Analyze how your business channels are performing including engagement and team performance metrics. Use labelling reports to measure the effect of fundraising campaigns or to categorize conversations. 

Engage

Engage

Use custom governance features, response templates and audit trails to deal with sensitive information in a structured way. All your social media channels’ messages and comments come to your customizable inbox – with multiple feeds, labels and filtering. Automation features and bulk actions will help you save time and maximize customer satisfaction. 

Security

Security, Data protection & Privacy 

– HTTPs 
– Secure Connection & HTTPS for all pages 
– Login with 2FA or via SSO 
– Secure and easy login via Single Sign-on or 2FA 
– Cyber Essentials Certified 
– User Audit Log
– Full GDPR compliance
– Retention policy 
– Clear, GDPR-compliant customer data retention policy
– Privacy policy 

See how you can better use social media in a crisis 

Read More

Sign up for our upcoming webinar

With industry and emergency management expert, Andrew Boyarsky, President at Pinnacle Performance Management and Clinical Associate Professor at NYU on why it is time to re-evaluate your strategy.  

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Compare 2020’s Top Social Media Suites. 

Falcon received a 90% satisfaction rating from enterprise customers in the latest report by G2—a review platform empowering buying decisions by calling attention to the voice of the customer.

See the G2 Report

Package includes: 

– 3 months free access* 
– 3 users 
– 10 channels