Customer Success

"Engage lets us answer direct messages & comments really quickly. It provides a great overview of all incoming fan communication."

Daniel Haida
Digital Communication Marketing

What more of our awesome customers are saying about Falcon.

"Falcon gives us more control over what should be posted to each country and a great overview of what is happening."
Lindsay Pronk
Head of Content
"The whole process of content planning and community management is much easier with Falcon."
Anna-Soraya Hein
Social Media Manager
"Falcon is a beautiful tool, it’s very easy to use. It provides everything you need to manage social media."
Tobias Höeflich
Global Head of Social Media
"Falcon has really solved our scheduling challenges."
Norbert Op ‘t Land
Social Media Coordinator

96% customer satisfaction, here’s why:

  • Full onboarding

    Tailored training for your team.

  • 7-days a week support

    Via in-app chat, email and telephone.

  • Ongoing education

    Join weekly live sessions for advice.

  • 12-month success plan

    For Pro and Premium clients.

  • Rapid response rate

    Within 1hr for Premium clients.

  • Help Center

    The answers you need are always available.

"The whole process of content planning and community management is much easier with Falcon. It adds transparency over all our diverse channels."
Steve Diforio, Global Digital Director, L’Oreal
  • 160 Social Channels
  • 49 Country Roll Out

Building a Social Media Dashboard With Carlsberg.

From a consolidation request to an international social media dashboard. See what one of the world’s largest breweries built by partnering with Falcon.

How we rate on G2Crowd

  • “Falcon makes Social Media Management... Manageable! From the product to the customer service - they have been amazing!”
    Jerri H.
    Digital Marketing Strategy
    HarperCollins
  • “With Falcon we can easily plan, publish and keep tracks of our activities while having a coherent presence.”
    Kenneth P.
    Social Media Coordinator
    FIBA
  • “Falcon's Publish tool has enabled us to do this with an easy view of all content published and scheduled across all our channels.”
    Katie C.
    International Social Media Manager
    Momondo

Sound like something for you?

Falcon is packed with features designed to help companies like yours excel at social media. Download a full features list and discover what’s possible.