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How to Avoid a Social Media Crisis.
When trouble is brewing on social media, you need to act fast.
- How to use social listening effectively
- How to react to a social crisis
- Examples of how brands solved crises
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It can happen to every company: that rogue tweet, missed message or customer service misfire that puts your brand name in the social media hot seat.
When that does happen, quick action can avoid or at least alleviate the brand damage. This mini-guide presents the steps and best practice examples that will help you avoid the worst of a social media crisis.
If you’re looking to learn more, we have a few suggestions for you.
Social Media Marketing for Agencies.
How agencies can help their clients succeed with social.
How to measure your Social Media ROI
(it’s easy as pie).
How social media marketers across the world can think about social return on investment, which KPIs to use, how to connect social goals with business goals, and more.