How to Avoid a Social Media Crisis.
- How to use social listening effectively
- How to react to a social crisis
- Examples of how brands solved crises
It can happen to every company: that rogue tweet, missed message or customer service misfire that puts your brand name in the social media hot seat.
When that does happen, quick action can avoid or at least alleviate the brand damage. This mini-guide presents the steps and best practice examples that will help you avoid the worst of a social media crisis.