How to merge profiles in Engage
In addition to merging user profiles from within Audience, you can also merge profiles right from within Engage. This implementation makes it straightforward for Engage users to bring social profiles together, and drive the growth of your organization’s unified profile database.
Whenever you open a user’s profile card, our algorithm checks for merging candidates in Audience. If a potential profile for merging is detected, you will see a green notification at the top of the profile card.
STEP-BY-STEP: HOW TO MERGE PROFILES IN ENGAGE
1. Click on the ‘Help me merge’ button pictured above
2. Take a close look at the suggested profile(s) and select the one(s) you would like to merge with the main profil
3. Click ‘Merge’
4. Done. You will receive a notification about the successful merge