Help Center.

If you have any questions about Falcon.io, we are here to help.

Introduction to Engage | 6 minute video

The Engage video tutorial walks you through our high-volume community management product.

 

Engage offers the necessary tools to cultivate digital communities at scale.

With integrated machine learning, Engage harmonizes with you by learning from and recording previous actions so you can spend more time actually engaging in the messages that matter.

 

<wistia>arsegf9kah</wistia>

 

Having trouble viewing the video? Click here to watch it in full screen.

Flexible filtering options enable you to see exactly what's relevant to you in your community.

Falcon's Sentiment analysis helps you to manage your reputation and identify new opportunities by labelling comments as positive, negative, or neutral. Doing so helps filter out the noise so you can quickly identify and act on relevant content.

 

FEATURES.

Priority Inbox - Incoming messages are indexed as important if they meet criteria based on engagement level, previously marked content, sentiment, or influencer score.

Spam Detection - Access quick moderation to delete users based on previously deleted content, blacklisted words, or excessive formatting.

Sentiment Indicators - Semantria-powered analysis enables comments to be labeled as positive, negative, neutral, or unknown. Available in English, German, Spanish, Portuguese, Chinese, French, Italian.