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Feed Management.


Keep your social inbox organized with custom feeds that fit your workflow.

Engage gives you the possibility to find and display the messages, comments, users, and important keywords that are most relevant to your workflow. In this article, you will learn how to create and manage your feeds.

CREATING A FEED
There are two ways of creating a feed: By clicking the Add Feed button in the top right-hand corner OR by running a search query using keyword(s).

STEP-BY-STEP: ADD FEED
1. Click on the Add Feed button.

2. Select basic filtering options like Networks, Channels, Message type, Marked as read by or Assigned to.

3. Expand the Advanced Filter options to further customize your feed by Labels, Keywords, Dark Posts, Spam, Priority, and Sentiment. Hover over the question marks next to the advanced filter options to learn how they work.

4. Save your Feed for quick and easy access by giving it a relevant title.

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STEP-BY-STEP: SEARCH
1. When you run a search query, the results will be displayed on the page. The resulting number displays the number of conversations where your keyword(s) appears.

2. You will be prompted with a question underneath the first column to save your feed. Simply, click on the Save Feed button, give a relevant title to your feed and save.

3. If you want to further filter your search query, click on the ‘Edit’ button, and follow the above steps 2 through 3.

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Hot Tip: Running a search query will pull information from all Engage content - posts, post comments, comment replies, direct messages, as well as user and channel names. Labels are not included in the search query.

If you type more than two keywords in one search, your results will pull that exact phrase. If you separate your keywords by hitting the Enter button, then your results will be pulled using the OR logic.

MANAGING FEEDS
The top bar displays all the feeds you have created by title. By default, they are organized from the oldest to the left and the newest to the right. If you would like to reshuffle the order, simply drag the feed column left or right by grabbing the top of the column. The new order will be automatically saved and displayed in the top bar.

If you would like to delete a feed, click on the ‘More’ button and hit the Delete Feed button.