How to label conversations in Engage
Labels in Engage allow your teams to categorize conversations and provide context to those replying to messages.
For example, you may have certain team members responsible for questions, while others may be responsible for collecting feedback about a campaign.
Once you have Engage Labels applied, you can then choose to have a new feed showing specific labelled conversations or report on the Labels to spot trending topics in your social communications.
STEP-BY-STEP: HOW TO ADD A LABEL TO A CONVERSATION
1. Within Engage, open the detail view of a conversation by clicking on a message
2. At the top of the detail view, click the textbook marked Add labels
3. Begin typing the name of your label
4. Pick an existing label from the dropdown or finish typing & press enter to save a new label
Your label will now be applied to the conversation.
If you need any help with creating or reporting on Labels in Engage, feel free to get in touch using the in-app chat.