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Quick guide to home | 1 minute video

What is Home?

 

Home is your first view when logging in to the Falcon platform. You'll get a complete picture of the latest open tasks and activities taking place across your organization so you can structure your day, handle tasks efficiently, and ensure that nothing goes unnoticed.

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Once you are in, then you get the overview - each section is clearly showing you the latest stats:

Tasks: Prioritize your work

  • See open and urgent tasks that specifically require your attention. Under Tasks you can see e.g. assigned messages, content to approve, disconnected channels.
  • Identify a backlog on one particular channel with a live stream of Unread Messages, broken down by channel.

 

Team: Collaborate in real time

  • See who from your team is online right now - so you know exactly who to assign those unread messages to.
  • Keep track of the latest activities, e.g. an application that has just gone live, or someone has just published a new post.

 

Key Metrics: Listen and Engage

  • Get an immediate overview of performance metrics across the platform for the last 7 days.
  • Track listening mentions, incoming messages, and response rate for Facebook to assess your team's performance.

 

Listen: key metrics to stay up-to-date with your projects, inbox and response rate

  • See the total number of mentions for all projects in the last 7 days.
  • See the total number of incoming messages for all channels in the last 7 days including bar chart trend.
  • See the response rate for Facebook posts for your team in the past 7 days.

 

Tasks: Get an overview of your tasks

  • Engage: See and moderate the messages you are assigned to.
  • Publish: Edit or Approve the publications that are awaiting approval.
  • Alerts: Re-connect your disconnected channels.

 

Activities: View the latest activities within your team in real-time and see who's online

Track the following activities:

  • Replied to message (moderation)
  • Published a post (publishing)
  • Scheduled a post (publishing)
  • Approved a post (publishing)
  • Assigned a post (publishing)
  • Application that is going live (applications)
  • Added a channel (settings)

 

Publish: See what content is going out and be proactive about creating new content

  • See today’s posts, the posts that went out in the 3 previous days and the posts scheduled for the next 3 days for all channels
  • Click on a post to view or edit it in Publish
  • Click on View all button to go to the Calendar in Publish.
  • Click on the Create Post button to go to Publish and create a post for that day.

 

Assess the amount of unread messages and prioritize your resources

  • See the total number of unread messages for each channel
  • See a bar chart for each channel showing the trend of incoming messages from the last 7 days
  • Click on a channel to go to Unread messages in Engage filtered on that specific channel
  • Click on View all button to go to all Unread messages in Engage