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Get Started with Team Performance


Set service targets to measure your customer response time.

One of the key benefits of using social platforms for customer service is that it adds a level of accountability for your team.

Knowing your teams' response times is great insight, a valuable reminder of the importance of social customer care. Customer expectations are on the rise and they're looking for brands to not only have a social presence but also be responsive and listen. 

That's why we're the new and upgraded team performance report (TPR) in Measure. Jessica and Theresa hosted the TPR live class on August 1st covering: 

  1. how to use TPR as an admin or team lead in Falcon
  2. how to save time and money on your team resources
  3. how to ensure smarter, faster and more personal social support

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You can join Falcon Live every Wednesday at 10 am ET / 4 pm CEST. The beauty of our live classes is that each session covers a different topic.

Save your seat for the next session here.

If you have any questions about the live class or our product, feel free to reach out using the platform's in-app chat.