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User Roles.

Falcon's multi-layer user setup optimizes workflow within your organization.

In order to support both employee empowerment and governance models, Falcon offers five different user roles, where each one has different access and permission levels.




A typical Administrator would be a person who has an overview of the organizational structure and is responsible for delegating various tasks across multiple teams.


Team Leader:

A Team Leader could be either a user responsible for a specific market or a head of a department such as Marketing or Customer Services. It is an extra layer to an already existing user role within a team.

  • Control and have access to their team settings area.
  • Can access all platform sections: EngagePublishListenMeasure and Audience.
  • Can add channels to the team.
  • Can create Measure reports and Listen projects.
  • Can create/manage templates for the channels that are within the team.



An Editor is often a user responsible for the interactions with customers and is familiar with the organization's social communication guidelines.

  • Access to all platform sections: EngagePublishListenMeasure and Audience.
  • Has full publishing permissions.
  • Can approve the content of a Content Creator.
  • Can only view Measure reports and Listening projects


Content Creator:

A Content Creator could be a user who "lives" in the social sphere and knows what topics are current but is not experienced or familiar with the organization's social communication guidelines and strategy.

  • Access to all platform sections.
  • Cannot publish, but can create content for publishing that must be approved by either an Editor, Team Leader or Administrator.
  • Can only view Measure reports and Listen projects



A typical Moderator is often a user who only deals with inquiries from customers, e.g. Customer Service team employee.

  • Can access Home, Engage, Listen, Publish and Measure sections.
  • Can only respond to messages in Engage.
  • Can only view the Publish calendar or projects in Listen and Measure.

Hot tip: Administrators can edit a user's role for a specific channel.