Help Center.
If you have any questions about Falcon.io, we are here to help.
If you have any questions about Falcon.io, we are here to help.
Only Admins and Team leaders can create new projects.
New projects can be created inside the Listen tab from the Overview page.
Yes, projects can contain multiple topics, and you can delete/add topics as you wish.
We offer filtering by ISO 639, a standardized way of classifying all known languages. Over 180 languages are catered for.
No, the additional languages under the filtering options apply to existing data pulled in to your report.
A project does not have to contain topics in order for you to save it. You can always return later and add topics. Note that your project will not collect mentions until you add topics.
There is no limit to the number of topics that can be added to a project, but we recommend to add a maximum of 10 topics for a better overview.
Each project can have it’s own access settings. There are three kinds of access settings:
If you create a project as a Team leader, you will not be able to select any access settings. By default the project will be visible for only your team as well as Admins.
Yes, all admins will be able to edit any project once it’s created.
Admins can at anytime edit a project name or access settings by selecting the Edit button in the upper right-hand corner of the project. Team leaders can do the same with projects they have created.
Yes, you can delete the projects you no longer need by clicking the Edit button and then the orange Delete button.
Yes, you can export Projects and Topics to pdf, png, jpg, csv or xls file formats. Note, you can decide which tab to export in the export window.
We monitor all the major social media sources, Twitter, Instagram, Facebook Public Pages, Tumblr, etc. Besides that we also have a broad coverage when it comes to news sites, blogs, forums and wikis.
This is determined at post level. For example, if a Dane is on holiday in the United States and sends a tweet while their location settings are activated, we will determine the country of that tweet as the United States.
Reports now update in real time and historically. So, for example, if you had 10,000 mentions in one week and then refined the query and saw 1,000 mentions, the 9,000 'irrelevant' mentions will no longer be shown. Note, any mentions pulled in to a report count to your listening cap.
This will depend on your Listening package. By default, all Listen users can get retrospective data from 7 days in to the past.
Please contact your Account Manager to discuss accessing more historical data.
We provide access to a historical index, meaning that mentions need to have already been pulled in to our database by any Falcon customer in order for you to see them.
Hot tip: If there is a source that you would like to see added to Listen, feel free to contact [email protected]