Help Center.

If you have any questions about Falcon.io, we are here to help.

How to grant Falcon access to your Facebook Ad account.


 

To ensure the optimal level of security for you and your Facebook Ad Accounts, you will need to provide Falcon access to the Ad accounts you wish to manage through us.

The access level that Falcon needs is “Ad account advertiser”. We do not need to be appointed Ad account admins.

When you connect a Facebook Ad account to Falcon, we will automatically send out a request to all account admins, asking to be granted access to the account. All requests must be accepted.

This is how the request will appear to you:

 

FOR ADMINISTRATORS WITHIN BUSINESS MANAGER.

1) In Business Manager, navigate to Settings > Requests.

bm_pending_request

2) Accept the request to grant Falcon.io access to the Ad account.

 

FOR NON-BUSINESS MANAGER AD ACCOUNT ADMINS.

If you don’t use Business Manager, the Falcon.io access request will appear on the personal profiles that are admins of your Ad account.

1) Click the notification to be taken to the Page settings. Here, you’ll be asked to grant Falcon.io access to your Ad account.

addaccount1

 

2) Grant Falcon.io access to the Ad account by clicking Respond and selecting “Give Falcon.io access to my AdAccount”.

adaccount2

And you’re done!

If you have any questions, please feel free to reach out to our Support team via the in-app chat.