Help Center.

If you have any questions about Falcon.io, we are here to help.

System Requirements – as of July 2016.

Learn how to get the right system setup to make the most of Falcon.io.

 

Here’s the system requirements needed to ensure you get the most out of Falcon.

 

RECOMMENDED BROWSERS AND VERSIONS.

To gain the optimal experience from the Falcon platform, we recommend you use the latest two versions of a browser. You can check the current version you are using by going to the main menu of the browser and select About (About Chrome / About Safari / About Internet Explorer / About Firefox etc.). 

Firefox (evergreen)
Chrome (evergreen)
Safari (evergreen)
Internet Explorer 11, Microsoft Edge

 

PROXIES/FIREWALLS/WHITELISTING.

An important factor in the performance of Falcon on your system is whether or not you are accessing the Internet through a proxy server or a firewall.

Either setup could potentially hinder traffic and thus lower your experience with Falcon.

In case of performance issues, please check with your IT Department whether proxies and firewalls are in place. You can also check yourself as described here. If so, please contact your IT Department to get the following URLs whitelisted:

Required

*app.falcon.io
*.falconsocial.com
*.filepicker.io

*yaws.falcon.io
connect.facebook.net
*.intercom.io
js.intercomcnd.com
api.instagram.com

 

Optional

*.segment.com
cdn.mxpnl.com
ssl.google-analytics.com
*.cloudfront.net
*.featherservices.aviary.com
cc-api-aviary-cds.adobe.io
*.imgix.net
fast.wistia.net
distillery.wistia.com
maps.googleapis.com

 

PERFORMANCE.

To optimise your experience with regard to the Falcon tool, we recommend the following with regard to performance:

 

PROCESSING SPEED

Be aware that additional programs, tabs and browsers use your RAM. When you run other programs this influences the performance of all your programs, and therefore the Falcon platform. When you use one or more “heavy” program(s) (e.g presentation, photo or video editing software) we recommend a minimum of 2GB RAM and upwards.

 

INTERNET SPEED

Because Falcon is a SaaS platform operating in the cloud, the performance is highly dependent on your internet connection. For an optimal experience, we recommend a minimum internet speed of 1Mbps per user.

For further help with any of the above, please contact support@falcon.io.