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How to report on Labels in Engage

Spot trends in your conversations.

 

Setting up Labels in Engage allows your team to categorize conversations and quickly provide context to one another.

With Measure, you can evaluate the types of conversations that are trending in Engage by reporting on the Labels being used and identify any overlapping topics.

For example, you may be receiving a high number of complaints tied in with a single campaign. The Engage Labels report helps you spot that trend, so you can adjust and optimise your content appropriately.

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STEP-BY-STEP: HOW TO CREATE AN ENGAGE LABELS REPORT

1. Within Measure, select Create new report.

2. Choose an Engage Labels report

3. Select the Channels or Channel Groups you’d like to report on

4. Edit the name of the report on the right-hand side

5. Select the date range to report on (note, this can be adjusted in the final report)

6. Click Create report.

Your Engage Labels report is now up & running and you have the option to Export the report, schedule the report, or edit the report to include/exclude channels.

If you need any help setting up a report, feel free to ask us in-app, using the chat functionality.