Help Center.

If you have any questions about Falcon.io, we are here to help.

Falcon Social becomes Falcon.io | May

The Release Log documents what's new in the Falcon.io platform.

 

 

Below is a summary of what’s new in the Falcon platform for the week commencing 16th May 2016.

Falcon.io

We are now Falcon.io. The platform has been given a fresh updated look, while retaining all the fundamental features you know and use today.

Click here to read more about what the change in name means for you.

Screen Shot 2016-05-12 at 10.38.56

Audience

Falcon now empowers marketers to draw real people from data.

Audience is a people hub that combines information from multiple touchpoints.

With its deep links with Engage and Listen, you can start to map out your customers’ journey like never before.

Read more about how to use Audience here.

Note, Audience is not yet available to all Falcon customers.

Engage

You can now arrange Engage into multiple feeds, allowing you to take full control of your social inbox.

Existing filters can be converted into feeds, you can add new feeds as well as moving feeds around by clicking on the top of a feed and then dragging and dropping.

You will also see more in-depth information about your engaged users in the new profile card once Audience is activated.

The profile card can be accessed by clicking on a user’s name.

The information presented in the updated profile card is tied in with Audience. Here, you can also add notes about users and review their past activity, across all of your social channels.

campaign-landingpage-imac-engage-900x700

Listen

It’s now possible to create Audiences based on Listen projects.

Measure

You can now evaluate the types of conversations that are trending in Engage and identify any overlapping topics with the Engage Labels report.

Publish

It’s now possible to set the duration by which posts are promoted to Facebook & Instagram Ad sets.

Screen Shot 2016-05-18 at 16.31.00  

New Build

When creating new projects, you now have a selection of Templates to choose from to help get you started.

Screen Shot 2016-05-20 at 10.05.52

For more on the Build Beta, click here.

If you need any help with any of the new Falcon features, get in touch using the in-app chat.