Discover how boutique hotel chain citizenM masters personalization at scale, speaking to millions, one customer at a time.

Discover how Founders Entertainment manages the massive task of social media customer care at The Governors Ball Music Festival in New York City.

Discover how Ricola manages a localized content strategy across 50 markets: from building an efficient approval flow, to using social data insights to help content creation.

Find out here how the University of Toronto primed their students for a career in social media using the Falcon platform.

Nurturing digital relationships is tough when you’re an offline business, but Flying Tiger Copenhagen found an easy solution. Here’s how they did it.

How Highgate Hotels manages hotel social marketing for the biggest hotels across the US.

How luxury watchmaking brand Baume & Mercier uses Falcon.io to manage multiple social channels to support community management needs.

How musical instruments retailer Sweetwater Sound uses best social media customer service practices to create one-on-one relationships with customers.

A case study exploring how German power tool brand developed a social media strategy with Falcon.io.

How Payoneer uses Falcon.io to modernize social media banking and foster business communities around the world.

Read our case study exploring how the History Channel's business imperatives are linked with social media goals and objectives.

Exploring why a defined social content strategy is so crucial for not for profit organization Greenpeace.