We surveyed 621 marketing pros about how they’re using social to drive outstanding customer experience – and ultimately win more brand advocates and loyal customers.
We found that while 78% acknowledge the importance of CX, only 22% truly excel at tackling it. We call this group Best-in-Class Marketers, and it comes down to simply working smarter.
The Falcon.io Customer Experience Trends Report lays it all out:
- Unlocking the CX potential in social media
- Avoiding the common CX challenges
- Understanding your customers better
- What Best-in-Class marketers are doing that you’re not
These are in-depth insights gathered from real marketers, all tackling the toughest, yet most opportunity packed development in modern social media marketing. We learned a lot from this exercise, and we know you will too.
Now’s your chance to be inspired by fellow marketers and first-movers. Click below to download your copy.