July 13th, 2016

We surveyed 621 marketing pros about how they’re using social to drive outstanding customer experience – and ultimately win more brand advocates and loyal customers.

We found that while 78% acknowledge the importance of CX, only 22% truly excel at tackling it. We call this group Best-in-Class Marketers, and it comes down to simply working smarter.

The Falcon.io Customer Experience Trends Report lays it all out:

  • Unlocking the CX potential in social media
  • Avoiding the common CX challenges
  • Understanding your customers better
  • What Best-in-Class marketers are doing that you’re not

These are in-depth insights gathered from real marketers, all tackling the toughest, yet most opportunity packed development in modern social media marketing. We learned a lot from this exercise, and we know you will too.

Now’s your chance to be inspired by fellow marketers and first-movers. Click below to download your copy.

Customer Experience Trends Report.

How 600+ marketers from around the globe are tackling CX and social in 2016.


Just fill out the form below to get the report in your inbox.


Thank you for downloading

You will receive your report in your e-mail instantly

close [X]

Recommended for you