WhatsApp is now available for customer service at scale directly from your Engage inbox. You can deliver the real-time, one-to-one messaging that your customers are demanding – enhanced by Falcon’s collaboration and analytics features.
The world’s most-used messaging app, WhatsApp only recently opened its API to allow customer service and prospect inquiry at scale.
See WhatsApp in an all-new light by managing it alongside your other networks in your customizable Engage feed.
Quantify your WhatsApp customer service with performance metrics. Use these to shape it as one of your most valuable service and support assets.
We’re proud to be an official WhatsApp Business Provider. What’s in it for you? Well, with us you can:
”WhatsApp is a great addition to our customer service channels. Customers really appreciate that they can reach us quickly, directly from their phones, in any place or time. We set goals for response times and share a report every month to ensure the quality of our service. With Falcon, it’s great that the entire team can handle all our comms in one place. Onboarding was hassle-free and painless, Falcon really took a lot of work off our hands.”
Watch Our Webinar On-Demand
where together with Smooch we discussed how the rise of messaging apps like WhatsApp, Facebook Messenger and iMessage is transforming customer service.
