Embrace the World of Private MessagingWith WhatsApp.

Boost customer satisfaction and team efficiency with WhatsApp on Falcon. Join the conversation with 1.5 billion people on the world’s most popular messaging app.

WhatsApp is now available for customer service at scale directly from your Engage inbox. You can deliver the real-time, one-to-one messaging that your customers are demanding – enhanced by Falcon’s collaboration and analytics features.

Why use WhatsApp for customer service?

The world’s most-used messaging app, WhatsApp only recently opened its API to allow customer service and prospect inquiry at scale.

  • Messaging apps accelerate customer service and increase satisfaction.
  • Security is assured with end-to-end encryption and it’s GDPR-compliant.
  • Messaging is fast becoming the no. 1 customer service channel, with 1.5 billion people favoring WhatsApp.

Now add the Falcon magic...

See WhatsApp in an all-new light by managing it alongside your other networks in your customizable Engage feed.

  • Ensure all messages are handled quickly and satisfactorily with the team collaboration and inbox automation features.
  • Create WhatsApp message templates to turn common questions around even faster.
  • Use labels to categorize messages for extra reference and easy filtering.

Plus it’s all measurable

Quantify your WhatsApp customer service with performance metrics. Use these to shape it as one of your most valuable service and support assets.

  • Measure message volumes, team performance and other customer service KPIs.
  • Benchmark WhatsApp volumes and engagement against other networks.
  • Use the Business Hours feature for more accurate response time measurement.

Why choose a WhatsApp Business Solution Provider?

We’re proud to be an official WhatsApp Business Provider. What’s in it for you? Well, with us you can:

  • Get your businesses approved and request verification for WhatsApp Business profiles.
  • Manage and send out WhatsApp notification messages.
  • Stay ahead of the curve as we work directly with WhatsApp on product, services and strategy.

”WhatsApp is a great addition to our customer service channels. Customers really appreciate that they can reach us quickly, directly from their phones, in any place or time. We set goals for response times and share a report every month to ensure the quality of our service. With Falcon, it’s great that the entire team can handle all our comms in one place. Onboarding was hassle-free and painless, Falcon really took a lot of work off our hands.”

Stef Havermans, Manager Customer Relations, Louwman Group / Toyota Netherlands
WEBINAR - #FalconEd

Watch Webinar: Private Messaging & The Customer Experience.

Watch Our Webinar On-Demand

where together with Smooch we discussed how the rise of messaging apps like WhatsApp, Facebook Messenger and iMessage is transforming customer service.

Deliver the Next Level of Customer Service With WhatsApp.