Why use WhatsApp for customer service?
The world’s most-used messaging app, WhatsApp only recently opened its API to allow customer service and prospect inquiry at scale.
- Messaging apps accelerate customer service and increase satisfaction.
- Security is assured with end-to-end encryption and it’s GDPR-compliant.
- Messaging is fast becoming the no. 1 customer service channel, with 1.5 billion people favoring WhatsApp.