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Users and channels

Recommended users1-23 or more
Channels5 for Essentials Base, 10 for Essentials Base+Unlimited

Content Marketing

Social calendar
Photo editor
Boost posts
Performance dashboards
Campaign planner
Content storage
Team collaboration
Social advertisements management

Customer Engagement

Centralized social inbox
Message templates
Message assignment
Automation rules
Audience insights
CRM integrations
Team performance analytics

Market Insights

Unlimited brand tracking
Unlimited keyword tracking
Advanced tracking filters
Crisis detection and alerts
Competitive benchmarkingAdd-on
Artificial intelligence featuresAdd-on

Governance, Security, and Compliance

Audit log
HTTP Security
GDPR-compliant retention policy
Social Login
Two-factor authentication
Permission levels
API accessOn-demand

Customer love

Help center New
Training videos
Chat and email support
Kickoff call
Dedicated contact person
Personalized onboarding Add-on
On-site onboarding Add-onAdd-on
Strategic servicesAdd-onAdd-on