Run Reports for Actionable Insights

Advanced analytics easily configured in unlimited reports covering content, channel, team performance and label-level metrics.

Build your own custom reports

Showcase your efforts and social ROI in easy-to-build, unlimited reports. Quick Report templates and cloning save a lot of time. You can schedule automatic email sharing as well as display your reports on external dashboards.

Monitor team performance

Track the volume of interactions your team has to deal with, along with how quickly each one is being resolved. You can set service targets for chosen goals and track performance metrics by channel or team member.

The Unified Social Media & CX Management Platform.

Listen, Engage, Publish, Measure and build stronger connections with your Audience. Falcon is how medium to enterprise-sized companies can take social media marketing and the customer experience to the next level.

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Discover how to make your social media campaigns data-driven.