Know who you’re talking to
Provide personalized, more satisfactory responses by referring to the individual’s profile card information. Sentiment analysis gives you further insights.
Make customer service seamless
When a social comment needs actioning in other departments, it can be quickly forwarded to the relevant email addresses. You can also move Twitter conversations from the public feed to Engage for resolution.
Manage high volume quickly
You can quickly sort through thousands of comments using Bulk Actions. Multiple comments can be dealt with at once by assigning one of a number of actions.
See how it works