Manage communities and teams
Never miss a message again. All your social media channels’ messages and comments come to your Engage inbox. A variety of time-saving features ensure your team can moderate and rapidly respond to them all.


Never miss a message again. All your social media channels’ messages and comments come to your Engage inbox. A variety of time-saving features ensure your team can moderate and rapidly respond to them all.
The customizable inbox lets you shape the inbox you want – with multiple feeds, labels and filtering. Custom response templates and bulk actions save you time and maximize customer satisfaction. Use the iOS/Android app to manage Engage on the go.
See our social media inboxRoute messages and comments to specific users or teams. Note-sharing lets you add extra context. You can also forward these via email to other departments. Managers have a clear audit trail detailing team actions.
Give people the 1:1 attention they expect. When an existing contact messages you, their Audience profile card appears alongside it. Add labels for even easier filtering and a richer profile – and to create the best possible customer experience.
From Facebook, Twitter, Instagram, LinkedIn, WhatsApp and YouTube.
Arrange multiple feeds to build the inbox that suits you best.
Existing contacts’ profile cards appear beside messages.
Never miss a message by enabling notifications for select channels.
Share notes and assign messages to team members.
Create ready-to-use templates to quickly answer common queries.
Gain extra context by adding labels to conversations and profiles.
It’s easy to find messages using keywords.
Manage high volumes quickly with a variety of possible actions.
“From overwhelmed to simplified. With over 10 locations to manage at the moment, Falcon really has made the social media for our restaurant a more simplified thing.”
“Great user-friendly experience. Very easy to use, everything is laid out clearly and you know exactly what each tab does.”
“Falcon's Publish tool has enabled us to do this with an easy view of all content published and scheduled across all our channels.”