Manage communities and teams
Never miss a message again. All your social media channels’ messages and comments come to your Engage inbox. A variety of time-saving features ensure your team can moderate and rapidly respond to them all.
;)
Engage.
Manage All Your Social Engagement in One Inbox.
Engage lets you take care of all your social media engagement in one
easy-to-manage and customizable inbox. Boost customer loyalty
while empowering team collaboration.
Design your own inbox
The customizable inbox lets you shape the inbox you want – with multiple feeds, labels and filtering. Custom response templates and bulk actions save you time and maximize customer satisfaction. Use the iOS/Android app to manage Engage on the go.
See our social media inbox
Make teamwork smoother
Route messages and comments to specific users or teams. Note-sharing lets you add extra context. You can also forward these via email to other departments. Managers have a clear audit trail detailing team actions.
Really know who you’re talking to
Give people the 1:1 attention they expect. When an existing contact messages you, their Audience profile card appears alongside it. Add labels for even easier filtering and a richer profile – and to create the best possible customer experience.
All the Features
-
Cross-channel inbox
From Facebook, Twitter, Instagram, Google+ and YouTube.
-
Custom feeds
Arrange multiple feeds to build the inbox that suits you best.
-
Audience profiles
Existing contacts’ profile cards appear beside messages.
-
Set notifications
Never miss a message by enabling notifications for select channels.
-
Routing and note-sharing
Share notes and assign messages to team members.
-
Custom templates
Create ready-to-use templates to quickly answer common queries.
-
Add labels
Gain extra context by adding labels to conversations and profiles.
-
Search filter
It’s easy to find messages using keywords.
-
Bulk actions
Manage high volumes quickly with a variety of possible actions.
The Unified Social Media & CX Management Platform.
Listen, Engage, Publish, Advertise, Measure and build stronger connections with your Audience. Falcon is how medium to enterprise-sized companies can take social media marketing and customer experience to the next level.
-
“From overwhelmed to simplified. With over 10 locations to manage at the moment, Falcon really has made the social media for our restaurant a more simplified thing.”
-
“Great user-friendly experience. Very easy to use, everything is laid out clearly and you know exactly what each tab does.”
-
“Falcon's Publish tool has enabled us to do this with an easy view of all content published and scheduled across all our channels.”
See Falcon in Action Today.
Discover how you can save time while putting smiles on customer faces.