One Inbox For All Your Social Engagement.

Engage ensures your customers get the rapid and informed response they deserve.

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Make your workday easier

This inbox is all about social engagement efficiency and the best overview possible. Managing all your inbound social messages and comments is made simpler and more transparent. And it’s packed with functions to ease team collaboration alongside message prioritization and filtering features.

Easy routing and navigation

Route messages and comments to specific users or teams. The notes and task assignment features help smooth the process.

Optimize response time

The unique priority algorithm flags important messages. You can customize response templates for popular queries to ensure a rapid turnaround.

Save valuable time on the basics

Organize your message feed so it displays only the messages relevant to your workflow. Multiple feeds can be customized and saved.

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Know who you’re talking to

Provide personalized, more satisfactory responses by referring to the individual’s profile card information. Sentiment analysis gives you further insights.

Make customer service seamless

When a social comment needs actioning in other departments, it can be quickly forwarded to the relevant email addresses. You can also move Twitter conversations from the public feed to Engage for resolution.

Manage high volume quickly

You can quickly sort through thousands of comments using Bulk Actions. Multiple comments can be dealt with at once by assigning one of a number of actions.

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Engage App

Available in iOS and Android, the app is easy to navigate with simple swipe actions. Features include moderation and response, custom templates, filtering and native feature support such as Like and retweet.


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All the features

Everything you need to engage more closely

Priority Inbox

Profile Cards

Workflows

Service Targets

Live message feed

Team notes

Custom views

Forward to email

Spam detection

Helpdesk integration

Audit trail

Like, favorite and reply

Priority inbox

Notifications

Deep search

Response templates

Integrated translation

User profiles

Bulk edit

Assign messages

Sentiment indicator

User roles

Real-time updates

Manage direct messages

Labels

See it in action today

Discover how you can save time while putting smiles on customer faces.

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