Engage.

Manage All Your Social Engagement in One Inbox.

Engage lets you take care of all your social media engagement in one easy-to-manage and customizable inbox. Boost customer loyalty while empowering team collaboration.

Manage communities and teams

Never miss a message again. All your social media channels’ messages and comments come to your Engage inbox. A variety of time-saving features ensure your team can moderate and rapidly respond to them all.

Design your own inbox

The customizable inbox lets you shape the inbox you want – with multiple feeds, labels and filtering. Custom response templates and bulk actions save you time and maximize customer satisfaction. Use the iOS/Android app to manage Engage on the go.

See our social media inbox

Make teamwork smoother

Route messages and comments to specific users or teams. Note-sharing lets you add extra context. You can also forward these via email to other departments. Managers have a clear audit trail detailing team actions.

Really know who you’re talking to

Give people the 1:1 attention they expect. When an existing contact messages you, their Audience profile card appears alongside it. Add labels for even easier filtering and a richer profile – and to create the best possible customer experience.

All the Features

  • Cross-channel inbox

    From Facebook, Twitter, Instagram, Google+ and YouTube.

  • Custom feeds

    Arrange multiple feeds to build the inbox that suits you best.

  • Audience profiles

    Existing contacts’ profile cards appear beside messages.

  • Set notifications

    Never miss a message by enabling notifications for select channels.

  • Routing and note-sharing

    Share notes and assign messages to team members.

  • Custom templates

    Create ready-to-use templates to quickly answer common queries.

  • Add labels

    Gain extra context by adding labels to conversations and profiles.

  • Search filter

    It’s easy to find messages using keywords.

  • Bulk actions

    Manage high volumes quickly with a variety of possible actions.

Networks supported by Engage
Download Full Feature list

The Unified Social Media & CX Management Platform.

Listen, Engage, Publish, Measure and build stronger connections with your Audience. Falcon is how medium to enterprise-sized companies can take social media marketing and the customer experience to the next level.
  • “Great user-friendly experience. Very easy to use, everything is laid out clearly and you know exactly what each tab does.”
    Samantha R.
    Social Media Manager
    Flying Tiger UK
  • “From overwhelmed to simplified. With over 10 locations to manage at the moment, Falcon really has made the social media for our restaurant a more simplified thing.”
    Jennifer M.
    Brand Coordinator
    Sumo Sushi & Bento
  • “Falcon's Publish tool has enabled us to do this with an easy view of all content published and scheduled across all our channels.”
    Katie C.
    International Social Media Manager
    Momondo

See Falcon in Action Today.

Discover how you can save time while putting smiles on customer faces.