Create your ultimate inbox with drag-and-drop ease. You can arrange it any way you prefer.

• Supports Facebook, Twitter, Instagram, Google+ and YouTube
• Arrange feeds by channel, assignment, sentiment, unread and more
• Search queries will pull from the comments, posts, direct messages, etc.
• Features a spam filter and sentiment indicator

Engage is designed to speed up response times and ease collaboration between team members.

• Assign messages to team members for special attention
• Manage high volumes quickly with a variety of possible actions
• Create custom response templates for standard queries
• Mark messages as read and archive them
• Track team response rates and create performance reports

Engage integrates with our Audience customer profiles. When someone messages you, their card automatically appears beside it.

• See a detailed profile of the person you are interacting with
• A new profile card is automatically generated for new contacts
• Add labels to enable custom filtering in Engage and Audience
• Merge profiles if the same individual messages on another network