Engage

Unified Inbox.

Engage gathers all your messages in one customizable, easy-to-manage inbox.

Customize feeds

Create your ultimate inbox with drag-and-drop ease. You can arrange it any way you prefer.

  • Supports Facebook, Twitter, Instagram, Google+ and YouTube
  • Arrange feeds by channel, assignment, sentiment, unread and much more
  • Search queries will pull from the comments, posts, direct messages, etc.
  • Features a spam filter and sentiment indicator

Designed for speed

Engage is designed to speed up response times and ease collaboration between team members.

  • Assign messages to team members for special attention
  • Manage high volumes quickly with a variety of possible actions
  • Create custom response templates for standard queries
  • Mark messages as read and archive them
  • Track team response rates and create performance reports

Customer Profiles

Engage integrates with our Audience customer profiles. When someone messages you, their card automatically appears beside it.

  • See a detailed profile of the person you are interacting with
  • A new profile card is automatically generated for new contacts
  • Add labels to enable custom filtering in Engage and Audience
  • Merge profiles if the same individual messages on another network

The Unified Social Media & CX Management Platform.

Listen, Engage, Publish, Measure and build stronger connections with your Audience. Falcon is how medium to enterprise-sized companies can take social media marketing and the customer experience to the next level.

See Falcon in Action Today.

Discover how much time and hassle you can save with our unique inbox.