Service Packages.

Our flexible service packages are included with your license to help your social business flourish.

How we work for your success

Your Falcon license grants access to a range of support and advisory services. There are two service levels, based on the size of your social organization.

Our service packages

Pro

Online Support
within 8 business hours
(Email / In-app)


Custom on-boarding
(3 sessions included)


Dedicated Account Manager


Access to Help Center,
webinars, handbooks & guides


Available Add-ons
Strategic Consultancy
Platform Consultancy
Onsite Training

Premium

24/7 Support
within 1 business hour
(Email / In-app / Phone outside business hours)


Custom on-boarding
(5 sessions included)


Dedicated Account Manager


Dedicated Success Advisor / Trainer


Access to Help Center,
webinars, handbooks & guides


Available Add-ons
Strategic Consultancy
Platform Consultancy
Onsite Training

Usage limitations are set forth in the customer’s applicable Order Form(s)

Dedicated Service

Whether you need some everyday user tips or long-term strategic advice, you can count on a swift answer with an easy smile. Our advisors take enormous pride in our platform, and they can’t wait to share its many possibilities with your company.

Get in touch with us today

Get in touch with us today.

We help finding the right service level for your business. Contact us now and we get back to you in no time.

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