Our flexible service packages are included with your license to help your social business flourish.
Your Falcon license grants access to a range of support and advisory services. There are two service levels, based on the size of your social organization.
Online Support
within 24 business hours
(Email / In-app)
Getting Started call
Access to Help Center,
webinars, handbooks & guides
Available Add-ons
Strategic Consultancy
Platform Consultancy
Onsite Training
Online Support
within 8 business hours
(Email / In-app)
Custom on-boarding
(3 sessions included)
Dedicated Account Manager
Access to Help Center,
webinars, handbooks & guides
Available Add-ons
Strategic Consultancy
Platform Consultancy
Onsite Training
24/7 Support
within 1 business hour
(Email / In-app / Phone outside business hours)
Custom on-boarding
(5 sessions included)
Dedicated Account Manager
Dedicated Success Advisor / Trainer
Access to Help Center,
webinars, handbooks & guides
Available Add-ons
Strategic Consultancy
Platform Consultancy
Onsite Training
Usage limitations are set forth in the customer’s applicable Order Form(s)
Whether you need some everyday user tips or long-term strategic advice, you can count on a swift answer with an easy smile. Our advisors take enormous pride in our platform, and they can’t wait to share its many possibilities with your company.
Get in touch with us todayWe help finding the right service level for your business. Contact us now and we get back to you in no time.
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