Make Customer Engagement
More Meaningful.

Today’s connected customers expect personalized communication and swift turnarounds on queries. That begins with a clear idea of who you’re talking to.

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Make 1:1 communication a reality

With all your incoming messages in one view with multiple feeds, it’s easier to maintain an overview and quickly respond to individual queries.

Know who you're talking to

Make each customer feel valued through personalized communication. Our profile cards introduce the individual you’re dealing with and their interaction history. You can also use data from existing CRMs.

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Make experiences seamless

When someone interacts with your brand on more than one channel, the handover on your side should be seamless. Profile cards and team notes help maintain a quality customer experience across touchpoints.

Don't keep them waiting

Keep customers satisfied with rapid responses. Our inbox prioritizes messages based on sentiment and other parameters. You can also set target response times for employees.

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30,000+ marketers trust in Falcon

“Falcon provides a complete view of our campaigns, and the rich conversations happening across geographies and social channels, which is essential for building our diverse brands and for engaging with our consumers locally.“

Martin Majlund, Group Marketing Technologist, Carlsberg

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See it in action today

Learn how to make customer engagement more meaningful. Request your demo now.

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