WEBINAR - THURSDAY, June 27th - 10 am ET / 4 pm CEST

What the Shift to Private Messaging Means for Your Customer Experience

With the rise of messaging apps like Facebook Messenger, WhatsApp, and iMessage, customer support is quickly shifting from public to private channels. But how do brands manage these new touchpoints without creating a fragmented customer experience?

In this webinar, we unpacked:

  • Why private messaging is more personal, efficient and convenient
  • Why WhatsApp is different from other customer care channels
  • How to incorporate AI and chatbots without losing the human touch

 

Can’t make it? Sign up anyway to get the recording.

Meet your Presenters

  • Warren Levitan

    VP, Conversational Business
    Zendesk

  • Dino Kuckovic

    Community Marketing Lead
    Falcon.io

Watch webinar on-demand to learn how private messaging apps are changing communication channels.

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