What the Shift to Private Messaging Means for Your Customer Experience

With the rise of messaging apps like Facebook Messenger, WhatsApp, and iMessage, customer support is quickly shifting from public to private channels. But how do brands manage these new touchpoints without creating a fragmented customer experience?

Warren Levitan

VP, Conversational Business Zendesk

Dino Kuckovic

Community Marketing Lead Falcon.io

Webinar
Thursday, June 27th

10 am ET / 4 pm CEST

In this webinar, we unpacked:
  • Why private messaging is more personal, efficient and convenient
  • Why WhatsApp is different from other customer care channels
  • How to incorporate AI and chatbots without losing the human touch
  Can’t make it? Sign up anyway to get the recording.